Privacy Policy for FELLASOFT

Effective Date: 19 April 2025

At Fellasoft ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our software applications, or engage with our services.

As the data controller, we are responsible for deciding how your personal data is used and ensuring it is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: name, title, username.
• Contact Data: email address, phone number, address.
• Technical Data: IP address, browser type, device identifiers, operating system.
• Usage Data: information about how you use our website, applications, and services.
• Marketing and Communications Data: preferences in receiving marketing from us and your communication preferences.

We do not knowingly collect data from children under 16 years of age.

2. How We Collect Your Data

We collect data through:

• Direct interactions (e.g. filling out forms, contacting us via email or phone).
• Automated technologies (e.g. cookies, server logs when you use our website or software).
• Third parties or publicly available sources (e.g. analytics providers, advertising networks, or public records).

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide, manage, and maintain our software services.
• To improve our products, services, and website.
• To communicate with you regarding updates, support, and inquiries.
• To comply with legal obligations.
• For marketing purposes where consent has been provided.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

• Contract: where processing is necessary for the performance of a contract with you.
• Legal Obligation: to comply with applicable law.
• Legitimate Interests: for the operation and improvement of our services, provided these interests do not override your rights.
• Consent: where you have explicitly agreed to our use of your personal data.

5. Sharing Your Data

We may share your personal data with:

• Service providers acting as processors (e.g. cloud hosting, payment providers).
• Professional advisers (e.g. accountants, auditors, legal advisers).
• Government bodies where required by law.
• Third parties in the event of a business sale or restructuring.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) approved by the ICO.

7. Data Security

We have implemented appropriate security measures to prevent personal data from being accidentally lost, accessed, used, altered, or disclosed in an unauthorised way. Access to your personal data is limited to those employees, agents, contractors, and third parties who have a business need to know.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Specific retention periods are available upon request.

9. Your Rights

Under data protection laws, you have rights in relation to your personal data, including:

• Right to access.
• Right to rectification.
• Right to erasure.
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent.

To exercise any of these rights, please contact us using the details provided below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

10. Cookies

Our website and applications use cookies to distinguish you from other users. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Contact Us

If you have any questions about this Privacy Policy or our handling of your personal data, please contact us at:

Email: privacy@fellasoft.co.uk